Practice Policies

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• We monitor our phone and email in between appointments on weekdays from approximately 9am to 5pm
• If you contact us during business hours, we do our best to return communication within 24 hours
• Messages received on Friday may not be returned until the next business day
• We are closed weekends and major holidays
• We do not see emergencies
• We refer for imaging (radiographs, ultrasound, CT/MRI, etc.) and surgical procedures
• We strive to be on time for every appointment but times may fluctuate due to traffic and other extraneous factors
• Please refer to the online scheduler for our most current availability
• Additional closure dates can be found here and are subject to change

• We see patients on weekdays by appointment only
• Due to travel routes and day-to-day variability, an appointment made via the online scheduler is a request until specifically finalized
• Due to the unique nature of in-home veterinary care, we require a deposit for new client appointments and on a case-by-case basis for extensive estimates for returning clients
• Deposits vary depending on the nature of the appointment and expected services (i.e. multiple pets, several vaccinations, lab work, etc)
• As stated above, returning clients will be asked to leave a deposit on a case-by-case basis

• Payment is due at the time of service
• We provide an estimate before service is rendered
• We accept debit, Zelle, ACH transfers, cash, credit (Visa or Mastercard) and CareCredit
• We do not accept physical checks, PayPal, Venmo, ApplePay, Discover, or American Express

• We prefer as much notice as possible if you need to cancel or reschedule as we base our route on already scheduled appointments
• You are entitled to a full refund of your deposit if your appointment is canceled at least 48 hours in advance
• If your appointment was made or canceled less than 48 hours in advance, refund of the deposit is per our discretion
• Excessive cancellations by existing clients will result in deposits being required prior to scheduling
• If you are not home at the time of your appointment, your appointment will be rescheduled or canceled and your deposit is non-refundable

• We have many prescription medications and supplements available for your pet at the time of your appointment
• Other medications and supplements are conveniently shipped from our trusted and competitively priced online pharmacy partner Vetsource
• We can electronically approve but cannot call in or fax prescriptions to third-party pharmacies
• Due to state law, dispensed medications cannot be returned for a refund

• In Arizona, all dogs three months of age or older are required to be vaccinated against Rabies
• We require history of Rabies vaccination for examination or will need to administer a Rabies vaccine at your appointment unless your pet is deemed too ill to receive the vaccine (note: we offer mercury-free Rabies vaccines)
• Titers are not sufficient and will not be accepted in lieu of Rabies vaccination
• If your pet has a history of severe vaccine reaction, for the safety of your pet we are unable to administer vaccines
• If your pet has an unexpected reaction after we vaccinate, due to the mobile nature of our practice we may not be able to return to treat your pet
• Learn more about vaccine reactions here

• We reserve the right to refuse service if our safety is at risk
• We provide service to smoke-free homes only
• We cannot see pets that require injectable sedation for examination or treatment
• If a pet is too fearful or aggressive to handle for its or our staff's safety, our consultation and house call fees still apply
• A muzzle is a fantastic tool to help keep dogs and people safe and we encourage muzzle training https://muzzleupproject.com/

• The relationship between a veterinarian, client, and patient is special and thrives on mutual respect and teamwork
• We do not tolerate bullying, lying, intimidation, or harassment in any form
• If you violate this policy, you will be dismissed as a client and provided a copy of your medical records

You can view our Privacy Policy here.

Dr. Woof's Veterinary Care reserves the right to change any practice policy at any time.